Terms of Service & Contract

Session Duration
Sessions take one hour.

Session Payment
Payment is payable 2 days in advance by bank transfer. Receipts/invoices are available on request.

Cancellations
A 24 hours, notice is required to cancel your therapy session without incurring a charge. If your appointment is on a Monday, please cancel on Friday. If less than 24 hours notice, is provided, you will be charged the full cost of your session to cover the incurred costs. If a health or insurance company is paying for your treatment, they may make you liable for the charge. Your treatment sessions could be suspended dependent on their policy.

Non-attendance
If you fail to attend a session without any notice of 24 hours. Confirmation from yourself will be required before booking any further sessions, and your file will be placed on hold.

Reviews
We will review sessions regularly approximately every five sessions to ensure you feel you are getting the most out of therapy; you are not tied into any commitment you can end sessions at any time. If I consider your requirements beyond my competence I reserve the right to terminate our contract. This will be discussed in the session and recommendations could be provided.

Confidentiality
As a fully registered member of COSCA (Counselling & Psychotherapy in Scotland), I adhere to their ethical framework and guidelines to ensure that you receive a professional and quality service.
Your therapy and personal information are kept securely. Information but not names will be shared with my supervisor who is also a COSCA registered therapist and who regularly reviews my practice.
Confidentiality will be broken only if I have concerns that you or anyone else is at risk. If this occurs it will be discussed in the session and recommendations will be discussed and documented in your notes.

Information collected about you and how it is utilised
Upon starting therapy, basic personal information will be collected for contact and identification reasons. During our therapy meetings, an assessment of your psychological health will be completed, and notes will be taken during sessions. These will include personal and sensitive details about your life. The assessment and notes are used solely for the delivery of a therapy service to you.

Complaints
If you are dissatisfied in any with the service offered to you by myself, then I trust that you will discuss this with me, thereby enabling us to find a resolution in a way that you find supportive.

If you do not feel clear or are concerned about any aspect of these terms or service or contract, please ask me for clarification.